At Star Material Handling Projects, customer satisfaction is our priority. We strive to deliver high-quality industrial machinery and material handling equipment. This Refund and Return Policy outlines the terms related to returns, replacements, cancellations, and refunds for purchases made through ribbonblendermachines.com.
1. Return Eligibility
Returns are accepted only under the following conditions:
- Product received is damaged during transit
- Wrong product delivered
- Manufacturing defect found in the product
- Product is unused and in original condition
Customers must notify us within 24–48 hours of delivery regarding any return request.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or made-to-order machinery
- Used or installed products
- Products damaged due to improper handling or misuse
- Products returned without prior approval
3. Return Process
To initiate a return request:
- Contact our support team via phone or email
- Share order details along with product images/videos as proof
- Our team will verify the issue and provide return instructions
Returns will only be accepted after approval from our support team.
4. Refund Policy
- Refunds are processed only after inspection and approval of the returned product.
- Approved refunds will be processed within 7–10 business days.
- Refund amount will be credited through the original payment method or bank transfer.
5. Replacement Policy
- In case of damaged, defective, or incorrect products, we may offer a replacement instead of a refund.
- Replacement dispatch timelines may vary depending on product availability.
6. Order Cancellation
- Orders can be cancelled before dispatch only.
- Once the product has been shipped, cancellation requests will not be accepted.
- Customized machinery orders cannot be cancelled once production has started.
7. Shipping Charges
- Return shipping charges may be borne by the customer unless the issue is caused by our side.
- Original shipping charges are non-refundable unless otherwise agreed.
8. Contact Us
For any return, refund, or cancellation-related queries, please contact us:
Company Name: Star Material Handling Projects
Website: ribbonblendermachines.com
Phone: +91-9990150597
Email: sttarprojects@yahoo.com
